Discuss in Detail IT Investment at North American Financial

north american financial

This case examines about the issue at North America Financial where business does not see esteem in IT investments and the challenges IT was confronting to stay aware of the business systems. The CIO, Caroline Weese suggest to shape an IT Investment Committee that would investigate project arrangement and prioritization, exhaustive and holistic administration of IT spending and advantages conveyance at all levels and a yearly IT planning process that gives straightforwardness and accountability to a wide range of IT spending and which creates an integrated and deliberately adjusted advancement portfolio.

Key Issues

  • Correspondence gap between the business and IT thus business neglect to comprehend the esteem IT is bringing
  • There was conflicting arrangement of the aggregate IT advancement budget with enterprise techniques.
  • No enterprise IT budgeting process that looks over all the business units and implement what’s useful for the whole enterprise.
  • IT’s absence of straightforwardness to the business with respect to the IT investments
  • When project was affirmed center was on-time, on-budget delivery. They neglected to check whether the project was still in accordance with the expected advantages
  • Project endorsements were made by business units without tending to cross-unit cooperative energies.
  • Business case organization were conflicting and the information gave to legitimize the cost needed meticulousness.
  • When project was conveyed, there was no accountability to quantify the advantages conveyed.
  • Business units not keen on IT housekeeping to lessen duplications and rearrange application portfolio.
  • Enterprise executives made enterprise procedures, however they didn’t get included in implementing them in the business units.
  • Business unit heads where organizing activities inside their own storehouse.
  • Project size depended on the span of the Business unit.
  • It was continually attempting to keep up and observe the assets to be adaptable.


For this situation NAF has an incredible IT administration. They took after every obliged standard to guarantee that its IT process were proficient, financially savvy and comparable to industry gauges. Be that as it may, business neglected to see the esteem IT brings and just took a gander at IT as a cost. The CIO, Caroline Weese calls attention to that it is not IT’s errand to screen the business units to see the esteem IT projects brings.


Be that as it may, I think it is the duty of IT to the entertainment biz the esteem it conveys to the table. This should be possible by making dashboards, catching information at key phases of the project, making reports that would demonstrate the past, present and future phases of the business and how IT is empowering to accomplish the business techniques. Caroline accurately distinguishes that to see the esteem business gets from IT investment, NAF needs a Steering Committee that she name’s as IT Investment Committee.


Business methodologies changed frequently and in this way IT objectives needed to change too. In any case, systems were not connected to budget, accordingly IT was continually attempting to keep up and observe the assets to be adaptable.  There was no IT budgeting process that looks over all the business units and implement what’s useful for the whole enterprise, subsequently projects like government directions had no subsidizing. 60 % of IT spending was on support and 20% on government enactment, henceforth they didn’t have budget for new investment. Furthermore, business was not intrigued by IT activities that would enhance their applications.

Business did not have a formal and predictable techniques for project endorsements. Greater business unit projects would prepare need as they were to store it.










            2a. A thorough and rigorous method of project categorization and prioritization.


Firstly, the Steering Committee (IT Investment Committee) should execute the process of categorizing and prioritizing the projects. The projects must be categorized based on business capabilities and value. This will help the IT to align with the business strategies and help the business to know the projects available for the various capabilities, thus help avoid reinventing the wheel. Also, help IT to provide transparency and differentiate the projects that add value and the once that is need to keep the lights on. The projects should be prioritized based on the following:

  1. Alignment to business strategy, thus benefit the whole enterprise
  2. Provide quick wins because business like to see the value add a project brings
  3. Technical Conditions i.e. if the project needs lot of investment in new technology, technical skills, hardware etc.
  4. Have high Return of Investment
  5. Reduce Operation Cost



2b. A comprehensive and holistic governance of IT spending and benefits delivery at all levels of the organization.

At the top level you have to characterize the enterprise business goals. From these targets determine the basic achievement calculates and make the business systems. Make an it arranges that maps to the business methodologies. The IT plan must incorporate the strategies, guideline and guide. From the guide, make a rundown of obligatory projects and it investment opportunity projects. Make an investment portfolio administration group that will investigate new projects and projects that adjust existing projects. The new projects will be overseen by project portfolio administration group and existing application changes will be overseen by application portfolio administration group

2c. An annual IT planning process that provides transparency and accountability for all types of IT spending and that creates an integrated and strategically aligned development portfolio.


Firstly, the IT planning process ought to be neglected by the Steering committee which incorporates an IT financial authority. Furthermore, build up an IT spending arrangement which is separated into operational cost and key investment. Thirdly, guarantee information is caught at key stages to guarantee the project is on track with the business technique and demonstrates the business the esteem it brings. At long last, embrace a moving budget cycle, where you make an IT budget yearly and its redesigned quarterly for any progressions or new project increments.


3. Address specifically what you would recommend to highlight, illuminate and justify the details of the eighty percent you your budget that has been described as “Black Box”.

Business neglected to see the esteem IT investment conveyed on the grounds that IT neglected to impart this to the business. IT was not straightforward so business neglected to see how the cash was spending and along these lines IT lost their validity with the business. I suggest that NAF ought to investigate the accompanying activity arrange:

  1. Firstly, they have to build up a Steering Committee (IT Investment Committee), which comprises of both business and IT executives. The committee ought to guarantee that all the IT projects are adjusted to the business methodologies, investigate IT Governance, organize projects, formalized the project endorsement process and investigate the advantages every project creates.
  2. IT and business methodologies must be complimentary. Business systems must be mapped to IT projects and supported by needs.
  3. Build up an Application Portfolio Management process; this would help the enterprise to know their present application, applications that would require more investment and new projects that could be produced.
  4. Build up an IT budget process that obviously separates Operations cost and Strategic Investment. This will acquire straightforwardness IT spending.
  5. Create a formal process for project approvals


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